Absa refuses to close a settled account and send a settlement letter .

I wasn't employed for 2 years and had accumulated bad credit on my credit card . Absa gave me an offer after I have called and notified them I am now working . I started paying after they've given me and offer and settled the amount after they went and over deducted . They promised me a paid up letter since February 27 2018 . Everytime I call they say they sent it to be closed , until today I haven't received any letter or call confirming the claim . I am told to call every 7 working days and no one is giving me a sign on when it's gonna be closed . I really need to manage my credit and settle it but this things are making my life hard to manage it . I really would appreciate the letter and to update my credit profile and ABSA ain't helping even when they have their money back . It's been 3 month and we heading to another and all this ladies at Absa legal and their managers are very useless . and why the department of claims don't have a number so they can see this matter thru ... That's the other reason I am now banking with FNB and I don't get this treatment at Premium membership . Banked with ABsa for 10 years and they still give me unreasonable business . They've sent my accounts to attorneys even after declaring that I am was unemployed . Worse their attorneys are unprofessional and very useless .