Absa refuses to cancel my policy.

The worst service from all banks and service providers I've experienced. Its a nightmare to cancel my insurance policy, and i tried all their channels for weeks, till today they still cannot send me any confirmation that policy was cancelled. Through their call center it takes on average 20 min to get through to them, then when you do get through they basically cannot help and advise to send them emails via adminHOC and HOCvetting, and after you done that advise that they will send confirmation and they simply do not.