Absa refuses me access to my money.

I was really upset on Tuesday when i visted Absa Cresta mall and requested immediate money from my 32 days notice account. They asked me what i need it for and i informed them that it was personal and they said that i can only get the funds provided that its a funeral and i have death certificate as proof. Ive always withdrew from Randburg and Westgate mall however i was informed that there a certain fee il pay because i had not put a notice upfront. So now the lady at Absa Cresta did not want to help me and she told me that its useless because her manager will not authorize it. I been banking with this institution for a very long time and im treated like a nobody, Im really disgusted of this level of service rendered. I even cancelled my Absa rewards program and im even thinking of cancelling all my investments policies and moving my account to another banking institution. I demand the head of Absa contact me immidiatley. This is wrong.