Absa refuses closing an account

In March last year I opened an Absa account and provided all the required RICA documents. I received the ATM Debit card and also response from ABSA that my account had been opened and was active. I paid a few 100R in to cover the fees for the GOLD account. In November I went to Absa Sandton to organise changes to my debit orders to Absa and was told that my account was not Rica's. I then demanded that my account to be closed but ABSA has been putting every stone into the path of closing the account which I am not using at all just trying to keep on charging a monthly accounts fee. I even provided Fica documents a second time but as of writing my account is still not closed.