MD
Mbusi D

1 reviews | Active since Aug 2022

05 Aug 2022, 09:54

ABSA REFUSED TO RELEASE MY MONEY DEPOSITED BY MY EMPLOYER IN A CLOSED ACCOUNT POOR PATHETIC SERVICE EVER

Pathetic poor service ever I had an account with ABSA due to COVID lockdown I lost my job account closed to non deposit, I got a temp Job from my previous employer unfortunately my salary was deposited on the closed ABSA account no *** on the 23rd of July 2022 on the 25thi went to ABSA branch in Durban montclaire I was told to bring payslip and new Bank details it Gona take 5days for me to get my money.i went Back on the 28th with requested documents I was told I will get my money But till todate I heavent received my money instead on the 3rd of August I received a call From *** calling themselves ABSA lawyer requesting same document I've submitted 5day ago Why I am being sent from pillar to post with my money, why empty promises I am family man a father's who has responsibilities to take care off .my wife my family eerey excited I gotta this after a Long time now my family is in tears because ABSA refusing to release my money what the point to go twice in The Branch if I would be required to answer and send documents to lawyers again with which money ? I don't have any cent now I can't Even pay people who borrowed me to start work.why ABSA is letting me down just because I didn't reactivate your account am being punished

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Replies (1)
Absa
Absa's reply05 Aug 2022, 10:38
Official
Dear Mbusi
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. 
 
The reference number for your complaint is C-***8.
 
Regards 
Pravesh Bejay 
Group Customer Care