Absa refused to refund me my money back.

Someone hacked into my ABSA Internet banking on 21/02/2015, created 3 beneficiaries, and paid them. The amount of R35420.00 was used to pay the beneficiaries. I reported it to ABSA Menlyn the following day and 3 months later, they offered to refund me only half of the money, after making me wait for 3months while they do investigations. Refusing to settle for half of my hard-earned money, they sent me to ombudsman to report. I did just that via email . To my surprise, I reported the matter 3 times to the ombudsman via email , but till today I have not gotten a response from ombudsman. I even tried calling the ombudsman but no one answers the phone at their offices. Why did ABSA so quickly and freely send me to ombudsman? Why is the ombudsman giving me a cold shoulder? Where am I supposed to get help?