ABSA refuse to pay out Policy

I wish i could be posting about how satisfied i am with ABSA service in handling my late fathers accidental policy but sadly not. i have submitted all the necessary documents regarding my fathers accidental passing but they refused to payout. it seems they instead look for a loop hole not to pay as they promise when purchasing a policy. this has put more financial burden on my family as this policy was going to help us cope with the expenses we left with. as if that is not enough, this has further strained my mother and to think that we paid all premiums accordingly and by the way his death was caused by accident. why cant you stick up to what you premised the client when you sell them the policy. how many more clients had to deal with such unfair treatment with their claims