Absa REFUSE TO PAY out CREDIT LIFE CLAIM!

Hi I took out credit life last year October on my personal loan as well as an advance on my Sons study loan.

At the time I had been on temporary disability since 12 Feb 2020 and was due to return to work 8th December 2020. Personal Banker at the time informed me that there was a 3 mmths waiting period - similar to medical aid. Because of the covid crisis I decided to take out credit life on both loans.

Little did I know that whist I was on temporary disability that the company I was working for was retrenching due to Covid. Unfortunately I was impacted.

I have religiously being paying my credit life for 8mnths and when I submitted my claim 5th May 2021 it was rejected due to a 3 mnth waiting period not being met? I contacted the call centre agent who was extremely rude and unsympathetic. Ive also sent 2 additional emails since 5tb May 2021 and to date have not received a response from Absa!

Absa staff member was very quick to sell me a product when I app**** for a 2nd study loan for my son as well as misinformation wrt credit life NOW THEY REFUSE to help me with claim dispite the fact I am now unemployed, ive been to the CCMA for consolidation who then referred me to the labour court as it was a S189 - due to operational requirements. Hide quoted text

I've been to the labour court to obtain a case number so that I can take my case further. Case number was also provided to Absa.