ABSA REFUSE TO ISSUE IT(3) CERTIFICATES !!!

My mother who is 88 years old, unfortunately holds some investments with ABSA. When ABSA did not provide her with an IT3 certificate she phoned their call centre. They promised they will send it. As expected this did not happen. After the being allowed to go to banks in this lockdown period she went ot ABSA Menlyn. With personal distancing in place, she waited 1.5 hours to reach a bank official. She was informed that t they will fax it to her. As expected this did not happen. I learned of this and contacted ABSA on her behalf. I spoke to the ABSA and was referred to Management Information for Tax Operations, Finance Shared Services Africa at ABSA. After complying with all requirements I mailed them at (*** and requested that they issue the certificates to my mother. I have now send three mails with every mail being acknowledged. With every response I am informed that the certificates will be sent via a secure messaging platform using Mimecast. But up to now zero certificates were issued. Section 70 of the Income Tax Act, No.58 of 1962 (the Act), imposes a duty on ABSA to furnish IT 3 certificates. It is now time to get SARS involved to "assist" ABSA to comply with the Income Tax Act