Absa refuse to help

My Husband accidentally paid the wrong school fees to the wrong school. He is a premium banker, which means nothing to Absa. At FNB it takes less then 24 Hours to reverse the payment. Absa just refuses to help their "Premium Banker Clients" to help rectify the issue. How does it take Absa 3 to 4 weeks, and then they cant even guarantee the mistake. a Simple mistake that can clearly be checked in our account that it was paid by accident, and all Absa do is to pull up their shoulders and say sorry Sir, this is your loss. how does your bank even protect you from mistakes? what does the Premium banking even help. Absa takes the fees, but when your in crisis, they stand back and say sorry... this is pathetic from Absa. This is definitely not the first time Absa treated their clients like absolute garbage!! Absa places us in a financial difficulty, and its not their problem, as long as they make their money. We will move to FNB if we have to!! WHY CAN FNB REVERSE A PAYMENT IN TO SECONDS, BUT ABSA REFUSES !! JUST PATHETIC