Absa refuse to do change of adres with deeds office letter.

I recently moved house and need to do a change of adres at Absa as my main account is with Absa. I called this morning to find out what I need for change of adres and they said I need my ID and proof of new residents. As I have only moved a week ago, the only proof of residents that I have is the letter from the deeds office showing the property has been transferred into my name. Absa said they cannot accept that and need a water and lights statement from Ekuruleni. I explained that I have only moved a week ago and still need to transfer the Ekuruleni account into my name, which they accept the letter from the deeds office, but still Absa reject my explanation and refuse to help me. That is absolutely pathetic service from Absa.