JM
Jan M
1 reviews | Active since May 2021
24 Dec 2022, 17:45
Absa refuse to change my debit date .so they can rip me off with previous
I went to absa campus squre two weeks ago to ask if they can help change my debit as my pay day has change . The lady told me she can't change cause I owe them 400 and something. I said to her I'm not changing the bank all I'm asking is to change the debit day that's all . She still refuse 😤. So this is the kind of robing cause as we speak I'm owing them a lot of primiums and they keep changing. Can any one help or advice .or should I run 🏃♂️ Cause since I bank with absa from 1998 till now iv never expirince this or is this the sin of letting go
Helpful (0)
Replies (3)0
Replies (3)Absa's replyOfficial
28 Dec 2022, 11:50Dear Jan
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***2
Kind regards,
Vanessa Crowe
Group Customer Care
Absa's reply28 Dec 2022, 11:50
Official
Dear Jan
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***2
Kind regards,
Vanessa Crowe
Group Customer Care
JM
Jan M's updateReviewer Update
29 Dec 2022, 09:35Thanks alot Vanessa Crowe for your help the branch did call so that I can come over so we can sort out the problem you are the best I really appreciate your help u deserve the best
And hellopeter community yiu guys are the best 👌
And hellopeter community yiu guys are the best 👌
JM
Jan M's update29 Dec 2022, 09:35
Reviewer Update
Thanks alot Vanessa Crowe for your help the branch did call so that I can come over so we can sort out the problem you are the best I really appreciate your help u deserve the best
And hellopeter community yiu guys are the best 👌
And hellopeter community yiu guys are the best 👌
Absa's replyOfficial
29 Dec 2022, 11:06Dear Jan
It is with great pleasure to be of assistance. I have asked the branch to assist you now with the life policies so we can ensure no issues will arise.
Kind regards,
Vanessa Crowe
Vanessa Crowe
Group Customer Care
Absa's reply29 Dec 2022, 11:06
Official
Dear Jan
It is with great pleasure to be of assistance. I have asked the branch to assist you now with the life policies so we can ensure no issues will arise.
Kind regards,
Vanessa Crowe
Vanessa Crowe
Group Customer Care
