JM
Jan M

1 reviews | Active since May 2021

24 Dec 2022, 17:45

Absa refuse to change my debit date .so they can rip me off with previous

I went to absa campus squre two weeks ago to ask if they can help change my debit as my pay day has change . The lady told me she can't change cause I owe them 400 and something. I said to her I'm not changing the bank all I'm asking is to change the debit day that's all . She still refuse 😤. So this is the kind of robing cause as we speak I'm owing them a lot of primiums and they keep changing. Can any one help or advice .or should I run 🏃♂️ Cause since I bank with absa from 1998 till now iv never expirince this or is this the sin of letting go

0
Replies (3)
Absa
Absa's reply28 Dec 2022, 11:50
Official
 
Dear Jan
 
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.  
 
The reference number for your complaint is C-***2
 
Kind regards, 
Vanessa Crowe 
Group Customer Care 
JM
Jan M's update29 Dec 2022, 09:35
Reviewer Update
Thanks alot Vanessa Crowe for your help the branch did call so that I can come over so we can sort out the problem you are the best I really appreciate your help u deserve the best

And hellopeter community yiu guys are the best 👌
Absa
Absa's reply29 Dec 2022, 11:06
Official
 
Dear Jan
 
It is with great pleasure to be of assistance. I have asked the branch to assist you now with the life policies so we can ensure no issues will arise.
 
Kind regards, 
Vanessa Crowe 
Group Customer Care