CN
Charolene N
1 reviews | Active since Oct 2021
27 Jan 2022, 17:18
ABSA REFUSE TO ADHERE TO CLIENTELE'S REQUESTS TO CHANGE WITHDRAWAL DATE
ABSA doesn't even deserve 1 star. They are still withdrawing my Mom's funeral policy money on the 25th of each month, after numerous attempts to change it with Clientele. They confirmed they did change the withdrawal date till the 5th, but ABSA refuse to change the date. Thus withdrawing money from my Mom's empty account, causing my Mom to pay extra interest. They are well aware that my Mom is a pensioner, and still do that to her. Not good at all.
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Absa's replyOfficial
28 Jan 2022, 08:09 Dear Charolene Nel Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***4. Kind regards, Rezona Louw Group Customer Care
Absa's reply28 Jan 2022, 08:09
Official
Dear Charolene Nel Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***4. Kind regards, Rezona Louw Group Customer Care