1 reviews | Active since Jan 2017

19 Nov 2021, 16:07

ABSA refunded credit card ***** money!

I believe to give a compliment as much as I believe to complain if Company services are not acceptable. Today I want to compliment Absa ***** dept. On 26th October I wanted to draw money from ATM. ATM kept canceling my transaction. I said to the guy behind me to give the ATM n try I was going to try somewhere else to draw money. He the started on ATM and I went to my car. I was just about to drive of, the man that was behind me at ATM came running with notes in his hand an told me that the ATM was working now as he could draw money. I got out the car and walked with him to the ATM. He was standing next to me...I put my card in and put my pin in and waited.Then ATM asked me for a long number. This did not seem right so I cancelled the transaction immediatly. As I was still waiting for my card to come out of ATM, transactions started to come through on my phone..My credit card paid .R19,980 towards Vodacom in Tembisa. Then immediately after R49,850 paid to Auto Glass place in Daveyton. I got such a big fright I immediatly stopped my card via Absa Bank App. and phoned Absa ***** Dept. I explained what happened and that I am still waiting for my card to come out of ATM. The ***** guy said..No sir the guy that helped you got your card and pin number and put those transactions through!! ***** dept cancelled my card and after I gave them the Police case number and the affidavid of what happened the investigation began. Long story short...Today Absa refunded me the nearly R70000. Very good news for a pensioner like me. Thank you ABSA!!!

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Replies (1)
Absa
Absa's reply22 Nov 2021, 11:30
Official
 Dear Client 

It is indeed pleasing to receive complimentary remarks about the staff that have given quality service to clients.

I wish to take this opportunity to thank you for the time and effort to bring this to my attention. 

Kind regards
Rezona Louw
Customer Value Management
 Absa Bank Ltd