ABSA REFUND

I have been trying since February 2022 to get a query resolved. I am being forwarded back and forth via e-mail and nothing is resolved. I have kept all e-mails as proof. I need to get a paid up letter for my debt counsellor as well as there is a cash refund owing to me on my account.Cardobs refers me to debtreview,debtreview refers me to card obs and nobody is assisting me. .Casenumber C***8,C***1