Absa rediculous delays in payments

I received a letter in mail on the 18th of August about reimbur*****t of excess interest charged on an old creditcard I used to have with Absa.<br> <br> I provided Absa with EFT details to make the balance payment to on the 9th of September and was told that it should be paid in by the 14th of September.<br> <br> Today(14 September) I phoned to find out why my payment is still not received only to be informed that this payment can take up to 21 days.<br> <br> When I asked to check on the payment process they then told me that my documents have not been processed yet.<br> <br> This is completely unacceptable and shows that ABSA have some of the slowest moving workforce of any bank in south africa if not any company.<br> <br> I want this resolved, you owe me money for years now and when it comes to paying me you add these unacceptable delays and just expect me to deal with it as a call agents told me.