ABSA Recovery Department *******

I have vehicle account with Absa, unfortunately my car was stollen in 2017, i submitted the affidavit for the case number. eventually i stopped paying my account. In 2021 December Absa restarted the account and now in 2022 the account has been tracking to be in arrears. I decided to settle the account cause of the negative rating on my credit profile. What frustrates me is that Absa recovery department is unreachable, one have to call multiple numbers which doesn't even go through. i am still waiting for the settlement letter nothing received yet not even response from the agent i sent my proof of payment to. Absa its a ******* service and pain to deal with