AP
Alexander P

1 reviews | Active since Dec 2014

26 Aug 2020, 10:29

ABSA Reckless

ABSA When Covid Started i submit online for Payment Relief for Credit Card, Cheque and Personal loan

They clam they have not receive it. July i was forced to resubmit for paymen

I also Submited unemployment documents to Credit Life

They keep on deducting as soon as my unemployment is paid in

On the the 19/08/2020 when UIf is paid in they deducted 2844.56 and previously 3600 and double the same day from my savings account ***

ABSA dont want to reverse the amount taken. According to them the relief payment ended

Regardless that i recieved an sms on th 20/8/2020 that my reliefment will soon come to a end. AND NOT COME TO AN END

No one is handeling the matter and this is just foward to credit life as they dont take responsibility and just say their is no credit cover or that relief payment had ended. this after i provided them with the evidence

Regardless that i have also submit documents to credit life my accounts is Handel as if i still receive an income

I also requested the voice recording and original contract when my personal loan was approved this is not provided as yet

Meanwhile i have done everything to be in contact with ABSS and they are well awareof the situation

And the little money paid in by the Department of Labour the only money i get to survive on is taken

0
Replies (1)
Absa
Absa's reply26 Aug 2020, 12:26
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***9. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or contacting you telephonically within four hours. Looking forward to being of service to you.  Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd

Best regards,