ABSA really is something else...

In regards to complaint Case Ref No. ********** I am still to receive clear answers.

I was contacted by Nthabiseng Sibande, who in turn made me feel like some kind of cri.min.al, as if im in the wrong here, when clearly someone at absa isn’t doing their jobs and wrongfully handed me over to attorneys. So that you can understand: I was NOT made aware of a minimum amount due. Nor was I informed off legal repercussion should I not pay this amount. They accepted the amount I was going to pay all this time, I was even informed that should I be able to pay more, I should, but I can pay the amount I was paying. As a matter of fact the first I heard of this amount and terms was from the attorneys themselves. You informed me that I didn’t pay the last 3 months, the reason for being handed over. I did. I sent her the proof of payments. Why if when you FIRST noticed THREE MONTHS AGO that there was a “missed payment” on my account didn’t you contact me? How would I know otherwise if there was a problem on YOUR system? Do I work for ABSA? If you did contact me, I could’ve sent you the proof of payment and none of this would have ever transpired. But you didn’t and now you are quick and eager to blame me for not following up. You won’t even send me statements or account summaries; how the h.e.ll must I know what’s going on, on your side. You really expect me to call you every week to ask you if you allocated payment, what the new balance is etc. Should i then call absa to get my salary from you as well, since im doing your job? And if you don’t send any communication to a client, to state issues on the account how must the client know to follow up. No its radio silence forever and one day I get an sms out of the blue to say im handed over, again.The attorneys you handed me over to doesn’t even have the right loan balance due! What kind of institution are you running? I am sick and tired of ABSA. When I took out this loan, your consultant didn’t bother to explain the terms properly. You handed me over for no payment the first time, when I was under the impression I only needed to pay after 4 years, after the completion of my studies. This was the only terms i was informed off. Apparently not. No correspondence or calls or letters to demand payment. Nothing. Ever. I had to find out I was blacklisted in a cellphone store! Then I started paying, through the initial attorneys. They also never sent me any form of communication. I had to phone them constantly. And eventually the accounts was handed back to ABSA again without telling me.AGAIN. I found out through the attorney. You phoned me about three times, to confirm a payment date and amount and in all those times I was never told of a minimum amount due. Don’t you think you could’ve mentioned that. Then after months out of the blue I get a sms saying i'm handed over. Your consultant, Nthabiseng says its because I didn’t pay for the last three months. And I know I missed April; I paid twice in December 2017 for January and Feb and March and May I paid, so how is that 3 months of no payment. Nthabiseng is quick to close the case over email, without even bothering to ask my response to her emails. ABSA is a very sh.a.dy institution, looking to du.p.e their clients. I can’t believe the degree of dis.hon.est business you are conducting. You don’t do your jobs and then you expect the clients to take the fall for your in.compe.tence.