JS
Jennifer S
1 reviews | Active since Mar 2011
24 Oct 2023, 11:12
ABSA REALLY!
I am very confused. Absa contacted me with regards to my loan account and said they have taken it back and any payments I make must now be paid into the suspense account. I made an arrangement with them and have paid into the suspense account for the last two months. I am now being contacted by attorneys telling me that I must make an arrangement with them regarding this loan as it has been handed to them for collection. So my question is why was this handed over again as supposedly it would stay with Absa and no more fees would be added. I have stuck to my arrangement!
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Absa's replyOfficial
24 Oct 2023, 13:51Dear Jennifer Smith Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***3. Kind regards,Group Customer CareRezona Louw
Absa's reply24 Oct 2023, 13:51
Official
Dear Jennifer Smith Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***3. Kind regards,Group Customer CareRezona Louw