ABSA really don't care at all

In Sep '15 I was notified by ABSA that I had to submit documents to FICA my account, which I did. 30 days later my account was suspended because the account did not meet FICA requirements. According to the bank there was a \system error\" and the account was reinstated. It happened 4x again. Three weeks ago it happened again, this time causing me untold embarrassment and stress as I was at an important event and I could not access my money. The next morning I went through the whole story at the bank. Shumani assisted me very kindly. At the time I promised that I would close my account if it happened again. She phoned me about a week later, asking me to send her a copy of my ID (for the 3rd time) and promised that this time it was all sorted. This morning it happened again. I opened my new accounts and went to Shumani and asked to close my accounts there. I asked if she could please transfer my money to the new accounts. She said \"they don't do that\" and I was given cheques. At the new bank they informed me that there was now a 7 day clearance period and why did I not have the money transferred as this is the way it is normally done. Goodbye ABSA."