ABSA REAGEER NIR !!

Goeiemore,

U sal verstaan as ek die volgende klagte aan “BEELD” se “TOT U DIENS” skryf.

Alhoewel in engels (vir plasing in hellopeter) sal ek die skrywe vertaal vir plasing in bg dagblad.

Op 25/10/2022 rig ek die volgende skrywe aan ABSA :

Good morning,

On 12/7/2022 I refuelled my vehicle at KNP CROCODILE BRIDGE SERVICE STATION for the amount of R 972,90. I paid with my debit card, but the transaction did not go through. I presented my credit card ( ***)and the transaction went through.(See attached credit card statement) Since then, the amount that did not go through on my debit card, is still hanging on my statement as “onverreken”. (See statement attached)

You are kindly requested to please “loosen” the amount still hanging on my debit card and add it to my current account.

Kind regards,

Op dieselfde dag 25/10/2022 ontvang ek die volgende van ABSA

Dear Pikkie Ploos van Amstel

Thank you for your request.

Your case has been forwarded to a consultant who will provide feedback as soon as possible.

The reference number for this Case is C-***5.

If you have any queries or were requested to submit additional documents, please reply to this email directly, as your query will be automatically linked to your existing case.

Kind regards Absa Card Auths

Op 26/10/2022 reageer ABSA as volg :

Good day

Thank you for your email.

Please accept our apology for the delay in response.

Kindly note there is no pending amount of R 972,90. to be reversed on this transaction it already reversed.

Kind Regards Ephraim Siwela

Daar staan steeds duidelik op my ABSA aanlyn en op my selfoon toep. dat bg bedrag onverreken is.

Op 27/10/2022 rig eke k di volgende skrywe aan ABS :

Good morning,

Thank you for your response.

Pardon my ignorance, but can you please explain to me :

1. The amount pending (R 972,90) is precisely the difference between the balance and the amount available. 2. When doing my budget, which amount do I use as “balance brought over”, the balance or the amount available ? 3. What must I do to clear the amount pending, from my current account ?

Kind regards,

Op 27/10/2022 kry ek die volgende skrywe van ABSA :

Dear Pikkie Ploos van Amstel

Thank you for your request.

Your case has been forwarded to a consultant who will provide feedback as soon as possible.

The reference number for this Case is C-***3.

If you have any queries or were requested to submit additional documents, please reply to this email directly, as your query will be automatically linked to your existing case.

Kind regards Absa Card Auths

En op 28/10/2022 :

Good day Team

Please assist.

Client Code: PVAMSC 012

Kind regards

Nadia Tait Dit is nou 2/11/2022 en die “team” het nog nie betaal.

Ek wil net versoek dat ABSA ASB my nevraag hanteer.