rM
rifqa M

1 reviews | Active since Dec 2013

06 Feb 2019, 09:45

Absa raking in from my 'monthly charges'

I've been an Absa client for years. I've had my Absa Credit card for about the entire time.. I haven't used this card in year now either, heck I don't even have a card anymore ( I don't want one) I recently had a look at my balance and statement, as I've been blindly paying via debit order each month and never thought anything of, until I saw my statement! Absa are robbing me blindly right under my nose! aside from my monthly debit order, I am also being charged : R37.92 - Credit Life premium, R27 - Credit Facility Service Fee, R53 - Monthly Account Fee AND R172.57 - Finance Charge! a total of R290.49 in charges??? WTH! That's almost the same amount as my debit order of R362.23 oh i've just noticed there's also a R1,20 - SMS Fee, this would be the sms I receive to say they've received my debit order. This is absolutely ridiculous!! and how long this has been going on, literally for years! I haven't used this card in years, with the amount im being charged, I could've had a very decent amount saved away by now! Never will I ever recommend an Absa Credit Card!

0
Replies (2)
rM
rifqa M's update06 Feb 2019, 09:56
Reviewer Update
Can someone from Absa please explain these charges to me?? what is a Finance Charge? as far as I understand its when your withdraw cash from the credit card, which I have never done! so why am I being charged R172.57 from something I don't use?
Absa
Absa's reply06 Feb 2019, 14:21
Official
Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.

Kind regards
 Daphne Le Grange

Group Customer Care
 Absa Bank Ltd