ABSA quit after pensioner is de*****ed

My Father, who is a 83 year old pensioner, recently fell victim to online *****. ABSA ***** decided he will not be reimbursed for the for the loss, even though it seems the ***** was picked up. We asked ABSA ***** to provide the reasons for not refunding funds, but there has been no reply even after follow-up mails. We have many un answered questions: Why was the credit limit increase allowed? How was the telephone number of my father linked to the account? Was the funds that were transferred from his credit card (after they increased the limit of a pensioner to R100,000) intercepted? How did the *****sters gain access to his account.

A pensioner losing over R60,000 and no outcome of the investigation? Come on, you need to protect your clients who have been clients for over 6 decades?