ABSA Puts Phone Down While I Am Speaking
<p>I phoned the contact number provided via ABSA's website (08 ********** 0). I selected the correct options to speak to someone to sort my internet banking after having waited approixmately 10 minutes for a consultant.</p> <p> </p> <p>I was speaking and answering his questions that he was asking me, while I was asking him a few questions. ABSA put the phone down. It was not my line, as I still have more than enough airtime to speak on for an hour and over. The phone was not next to my face to accidentally tap any buttons as I had it on loud speaker in my room.</p> <p> </p> <p>I am disappointed as to this phone in service. If they cannot resolve a client's matter then do not offer any services of the sort to attempt to do so. This is extremely rude and off putting. This is the second bad experience I have had with ABSA within the past two months. I am really considering switching banks.</p>
Dear Customer
Thank you for bringing this matter to our attention. Let me start by apologising for the bad experience caused. We have spoken to the department and was informed that they had technical challenges with their lines.
Once again we apologise for inconvenience.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. Let me start by apologising for the bad experience caused. We have spoken to the department and was informed that they had technical challenges with their lines.
Once again we apologise for inconvenience.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
And they could not have phone back or emailed? Considering that the bank does have both those contact details. So if the phone cuts (because of ABSA), then ABSA does not personally follow up? That is bad customer service.
So what would I like? An improvement on the service.
How? Like this:
I would like a dedication and promise (legally binding, which it is already due to legislation upholded by the constitution [customer service act]) that this will not happen to me or any other customers.
If not then you have failed as a bank and thus broken the trust of the public. This can be taken further if you would like me to get historical matter.
Regards
And they could not have phone back or emailed? Considering that the bank does have both those contact details. So if the phone cuts (because of ABSA), then ABSA does not personally follow up? That is bad customer service.
So what would I like? An improvement on the service.
How? Like this:
I would like a dedication and promise (legally binding, which it is already due to legislation upholded by the constitution [customer service act]) that this will not happen to me or any other customers.
If not then you have failed as a bank and thus broken the trust of the public. This can be taken further if you would like me to get historical matter.
Regards
Thank you for the input and we apologise for the bad service experienced.
Thank you for the input and we apologise for the bad service experienced.