ABSA providing

Myself and my partner are in the process of securing a home via ABSA home loans. Thus far our experience in dealing with ABSA has been *** (putting it mildly). After extensive calls to the call centre daily and every call being escalated, not one person has ever came back to me as the client to keep me informed of the prospects. Eventually I get a call from a lady Brenda in the welcoming team after 2 weeks of calling everyday. Brenda states that in order for us to qualify for a 100% bond, the bank requires a form of security over our pension funds. Further investigation has lead us to believe that this is in contravention of the law as false advise was given to us! Now I have the agent constantly asking what's going on, I am calling ABSA everyday and they have been escalating matters and yet no feedback from ABSA. What recourse do I have here or how do we resolve this? Or am I one of thousands where ABSA does not care? <br>