absa provides pathetic service! I want my money!!!

I tried making a payment to a new beneficiary last nite only to be met with an inexplicable error. I then tried a cash send and got an error message with something vague about a sim swop. There has been no sim swop. I then tried transferring again early this morning and erroneously transferred to the wrong beneficiary. Absa as per their pathetic customer service legacy tells me that the only course of action is for me to send an email to their digital department. How does this help me? I need to make payment for my blind husbands transport. While Absa is twiddling its thumbs trying to figure out whether it can reverse funds.. will they also be arranging transport for a disabled man to and from work for a month? Reverse the transaction!!! Pathetic, lack lustre service from a pathetic bank with no interest in customer service! Reverse the payment! I want my money back!!