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rudi A
1 reviews | Active since Apr 2013
04 Dec 2023, 14:15
Absa provides lazy service
Am I not supposed to have a premier banker assigned to handle the below??
Why am I directed to a branch??
Dear Mr Andrews
Case number: C-***9
Client code: ANDRER 090
Thank you for your email.
Please accept our apology for late response.
To make your account under premium package, please visit any Absa branch for further assistance.
If you require any further information or assistance, please email us at *** or contact us directly on ***or international on +27 (0)11 ***. Regards
Lebohang Ramorafi Absa Premium Banking
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Absa's replyOfficial
04 Dec 2023, 14:56Dear Rudi Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***3. RegardsPravesh BejayCustomer Value Management
Absa's reply04 Dec 2023, 14:56
Official
Dear Rudi Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***3. RegardsPravesh BejayCustomer Value Management