LM
Lethabo M

1 reviews | Active since Dec 2012

26 Oct 2018, 12:30

ABSA protecting dubies 3rd Parties to make unauthorised Debit Orders

Hi Claudette,

I note you have not read my complaint. These companies are ABSA clients using your processes to **********ly debit my mum account. I have disputed this with Capitec and they are reversing them at a cost to us. ABSA is not providing Capitec with the required Bank Mandate for these deductions. Kindly contact me today on ********** for a way forward or i'm going to continue logging these on HelloPeter. It seems you do not understand my frustration with ABSA on these disputes and i will take that you are promoting these dubious companies that bank with ABSA to debit my mum account. Kind Regards Kingston

0
Replies (2)
Absa
Absa's reply26 Oct 2018, 13:59
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.

Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply31 Oct 2018, 08:23
Official

Dear Customer

Thank you for your response.

Please request that your Bank liaise with Absa, should your Bank not received any feedback they can follow the escalation process...

REGARDS