Absa Property Insurance service is shocking

I logged a claim with Absa for damage to my home during a storm (tiles and fascia boards were ********** our roof) on 28 October. Digicall Assessing Soultions were appointed to assess the claim. The assessor came to look at the roof on 1 November 2023. On 8 November, a full week later, I get a call from an agent at Absa Insurance telling me they will only be paying for two tiles to be replaced. I advised more than two tiles had come off in the storm, and he advised the report from the assessor was two tile. I told him the report was not correct then. I emailed the Absa claims email with my photos of missing tiles etc. on 8 November and followed up again yesterday. I have received no response from Absa for a week now, and in the meantime it has rained a few times and I have no idea if any further damage is being done to my ceiling/roof due to the missing tiles.

We have had similar issue before and also only received responses once we resorted to social media. We were assured the issue would be reviewed and appropriate training given. This is obviously not the case based on their ********** service.