ABSA Property Insurance - incredibly poor service

I have never experienced such bad service from an insurance service provider such as ABSA property Insurance. I had to lodge a claim almost 2 months ago now for leaking pipes and resultant water damage. I got a quote from a trusted service provider to repair and sent the quote to ABSA to authorise the repair work. ABSA then wanted a second opinion and sent their own service provider to evaluate. That was almost a month ago now and despite several email queries as to the reasons for the delay in responding to me and confirming the repair (last email sent on the 28th June 2021), I have yet to receive a response. They simply ignore emails despite claim number etc being quoted each time. I have no idea if the repair has been authorised, what their second opinion stated .... unbelievably poor service. I'm writing this out of sheer frustration and not sure where to turn next as phoning them gets you yet another machine or anonymous person at the other end who has no knowledge of the claim or the history of lack of communication .... and emails just get ignored. Anyone considering a bond and property insurance with ABSA should think very carefully ....