Absa Property insurance claim .This is an uncompassionate ground with Absa heartless consultants

This is uncompassionate ground to my House hold and myself. Absa ***, this claim email and there Dept. Is a bunch of heartless set of humans in Absa, they are there just to force you under duress to do only what that say is the final word, you as a customer have no say. Our Geyser that have stay for over 20 yrs before we bought the property got broken , every day and night is shaking the entire house with a heavy noise, we called the Absa claims department and they sent a Plumber and we explained to them that this Geyser is very old and almost every component has been replaced and we continue changing same things and paying alot of access each time is broken. And the kids can't sleep in there kids room as the Geyser is direct on top of there room. It makes heavy noise and vibrate the entire house like and earthquake. Still this bunch of Absa insurance staff is forcing us to pay the access and only the components can be changed or if is busted. We told them that the problem is more thank water busting. We have not used hot water for weeks now and they refused to change the Geyser for us. Absa all over the internet now does not have a good reputation. I call on all and sundries to concel there insurance with them , when it comes for them to indemnify or compensate you is stories and the consultant are very insultive and stick to there gun , they have no human feelings. Bunch of heartless people. I want to reach out to the CEO Daniel Mminele. My contact is *** or ***