ABSA PROPERTY CLAIM DEPARTMENT

We are not getting any joy from the ABSA Property Insurance Claim Department. This came after Musanda projects was assisted by ABSA to come and rectify the roofing which leaks at my moms house when it rains. Last month it rained we discovered one of the rooms still leaks. We reported the matter again on the 27 Octiber 2020 to no avail. On the 04 November 2020 I sent an email to the complaints department and the HOC claims department. I received a reference number and Mrs Marzina kana (a claims consultant)with contact details *** responded to my email saying should the service provider not come by the 6th November 2020 I should inform her. I informed her yesterday via email the 13 November 2020 that no one came home but my email was not responded to. I had also received an email from a lady called Shakira Hussain also from the claims department and both members are situated at the ABSA, Towers North, 3rd floor commissioner street in Johannesburg 2001 contact number ***.Last week it rained and during this week its also been raining. My does my mom have to struggle to get assistance when she pays for insurance for our house but when we need help they take their time and not communicate with us effectively with what will happen? It's the 14 November 2020 today but we have not tech Ed any phone call or email correspondence from anyone at ABSA Bank. Regards, Ms ndishishi.