ABSA profits *******ly from the R99 debit
<p>I have again been *****elently debited for R99.00 on my Absa account.</p> <p>Through investigating this I have been notified by absa that this is a ********** debit and has been going on for a while, It comes from a company account registed with <strong>Standard bank</strong> and debits against my <strong>Absa</strong> account.</p> <p><strong>Absa is</strong> unable or <strong>not willing</strong> to stop this *****elent debit as they have no control of who debits my account.</p> <p>This is not a new **** and the R99 debit has been going on for more than a year, Absa being fully aware of these R99 debits has not sent out any corrospondence to it's clients that this is happening to. I am not the only one!</p> <p>When speaking to Absa about this they do not have any measures in place to stop these common *****elent R99 debits (tht they have been aware of for more than a year) other than that the client must report it for anything to be done</p> <p>Why Absa, if you aware of this, have you not notified your clients who have been ****** in this way?</p> <p>Why have you not refunded the debit order fee you charge every time one of these *****elent transasctions occure?</p> <p>As <strong>ABSA</strong> has known about these R99 <strong>**********</strong> debits for over a year and <strong>profits</strong> every time, through bank charges, is it not correct to say that ABSA is profiting *******ly from this and should be brought to book?</p> <p>Shame on you ABSA, you know our money is being ****** and have not stopped it! I can only conclude this is because you profit from it!</p> <p>How much money have you made from these *****elent R99 debits that you've known about for a year?</p>
Dear Roland
Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Roland
Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Hello Nthabiseng, thank you for your responce.
I have logged a formal complaint.
My questions to ABSA are.
1. As ABSA has known about these ********** R99 debits for over a year (over thousands of accounts from what I can see on the net) why have you not directly notified your customers to be aware of them?
2. Why has ABSA not put any visible measures in place to stop ******* debits?
3. How much money has ABSA received in ********** debit order fees while knowing about this issue for over a year?
I hope you can respond to these simple questions.
When speaking to one of your CEO's and numerous call center agents yesterday, it was my understanding that there has been nothing done about this when ABSA has been fully aware of these particular *****elent debit ****s for amounts ranging from R89 to R299 for well over a year.
Is this because ABSA receives a debit order fee every time one of these ******* and ********** debits (established, that you are aware of) take place?
Roland.
Hello Nthabiseng, thank you for your responce.
I have logged a formal complaint.
My questions to ABSA are.
1. As ABSA has known about these ********** R99 debits for over a year (over thousands of accounts from what I can see on the net) why have you not directly notified your customers to be aware of them?
2. Why has ABSA not put any visible measures in place to stop ******* debits?
3. How much money has ABSA received in ********** debit order fees while knowing about this issue for over a year?
I hope you can respond to these simple questions.
When speaking to one of your CEO's and numerous call center agents yesterday, it was my understanding that there has been nothing done about this when ABSA has been fully aware of these particular *****elent debit ****s for amounts ranging from R89 to R299 for well over a year.
Is this because ABSA receives a debit order fee every time one of these ******* and ********** debits (established, that you are aware of) take place?
Roland.