ABSA Processes need URGENT attention

I recently requested for my Private Banking Current Account to be closed. in mu email to the relationship manager I included my new banking details as I required the debit orders for the Home Loan, Vehicle Asset Finance and Credit Card to be updated to the new bank. My account was closed and the debit orders not updated. I was told that my relationship manager can no longer assist me as I do nit have an open current account. I could not use the call centre as all services are linked via the current account. I eventually went into the bank to customer services, to be told I must send an email. Clearly the ABSA processes are Broken. I am not sure of the impact of Debit Orders not being paid in time but I hope this does not impact my Credit Profile. Why must the individual be impacted by ABSA's broken processes.