Absa Problems with Issuing of new debit card

My Debit Card is expiring end of December, on the 2nd of December I contacted my Private banker and asked to assist seeing that I haven't heard anything from Absa regarding my new card. I also asked to be moved to Premium banking seeing that there is no service whatsoever you receive from Privat banking - the private banking assist line does not even get answered. My private banker said she would arrange a new debit and credit card to collect from Menlyn branch - to date nothing. Today the absa helpline can't see that any new cards have been issued for me and private assist again are not answering their telephone lines. The service from Absa can't get worse - I can't even get a new debit and credit card from them