LM
Londeka M

1 reviews | Active since Jan 2015

04 Jan 2021, 17:03

ABSA private/young professionals banking is a ****

Avoid ABSA private/young professionals bank. A huge ****. They tell you about prime minus one for home and car loans before you join then point you to the fine red print once you've joined and need a mortgage or vehicle finance. You get better offers from banks you don't even bank with plus they drag their feet. I had to still negotiate for my rate so just rather do it yourself directly with relevant absa office and not via a banker. Access to a private banker is also a ****, I didn't even get a response when I was abroad and had had my bank card blocked. The only response I received was when I laid a complaint 2 weeks later for being ignored even having stated that i was miles away from home; an email I didn't even waste my time reading.

Really not worth it; i've shut down the account because it serves no purpose at all.

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Replies (1)
Absa
Absa's reply04 Jan 2021, 18:22
Official
Dear Londeka, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***2   . I will be in touch within the next hour to provide you with my specific contact details as well as a request for additional information.   Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd