Absa Private **** No Response

My bank card expires in September 2021. I am a private banker with Absa. Since 12 July 2021, I have sent several emails to their private banking division, my old private banker (apparently a new one has been assigned) and a new private banker allocated to me. I am unable to walk into a branch as I am in Australia since September 2019. I have given asked Absa address details and contact details (bith my RSA mobile and current Australian mobile) to get back in touch with me regarding this, after having sent several emails to them requesting my card gets mailed to me (and that I am willing to pay whatever shipping costs that apply) Response I get from Absa, nothing. Makes me wonder what **** this private banking we pay fees for.