BW
Bruce W
1 reviews | Active since Jul 2011
04 Mar 2022, 16:19
ABSA Private Insure Horrific Experience!
I have been waiting for 2 months for ABSA Insure to sort out my claim for a small burst pipe. The pipe was repaired, but the contractor that ABSA appointed has absconded without completing the job.
Absa are now completely ignoring all communications from me and seem to have washed their hands of the episode and I am left with a section of my house that looks like an abandoned building site. This is how they treat their Private Banking clients. Disgusting!
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Absa's replyOfficial
07 Mar 2022, 08:52Dear Bruce Williamson Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***5. Kind regards,Group Customer CareRezona Louw
Absa's reply07 Mar 2022, 08:52
Official
Dear Bruce Williamson Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***5. Kind regards,Group Customer CareRezona Louw