ABSA Private DragonPass Issues

Item: Absa
Rating: 2
Author: Justin S

I upgraded my account to private banking in August this year, and was told that I would receive my DragonPass membership number after a week.

It has now been three months, and I have still not received it. When calling my banker and the DragonPass help line, I am simply told that there is an IT issue with my account and they are working on it. In the meantime I should let them know 72 hours in advance of any travelling so that they can send me vouchers. This completely defeats the purpose of the service!

For a premium service I find this to be completely unacceptable.

Helpful (0)

Replies (3)

Absa's replyOfficial

27 Nov 2017, 14:30

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,

Absa's reply27 Nov 2017, 14:30

Official

Best regards,

Justin S's updateReviewer Update

27 Nov 2017, 17:42

Hi Nthabiseng My ID number is *** 08 6 Kind regards Justin

Justin S's update27 Nov 2017, 17:42

Reviewer Update

Hi Nthabiseng My ID number is *** 08 6 Kind regards Justin

Absa's replyOfficial

29 Nov 2017, 12:47

Thank you

Best regards,

Absa's reply29 Nov 2017, 12:47

Official

Thank you

Best regards,

ABSA Private DragonPass Issues

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