ESJ
Erwin Schmidt Jr.
1 reviews | Active since Mar 2020
06 Mar 2020, 11:36
ABSA Private Banking worsened my banking services, and I am a client for 25 years.
I was motivated upgrade to Private Banking in 2018. Explained all the benefits, Which made sense. Since I upgraded, my banking experience has worsened. The banker assigned to my account is very difficult to get a hold of. I more often than not get rerouted to self-help services, and recently app**** for vehicle finance which took a full week to get an answer back. Not to mention none of the rewards or discounts pull through.
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Absa's replyOfficial
06 Mar 2020, 15:19Dear Erwin
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours.
Looking forward to being of service to you.
Kind regards
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Absa's reply06 Mar 2020, 15:19
Official
Dear Erwin
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours.
Looking forward to being of service to you.
Kind regards
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd