ABSA Private Banking Poor service delivery

I am a private banking client. My private banker is never available or response to my email or calls. I have been to the Menlyn Maine branch and that gave me the email address of the branch mangers whom they said I should email. I emailed them with my list of complaint (error they made when they order my credit card, not getting any of the private banking home loan benefits, my private banking being MIA.). It is a few months later no still response. I phoned private banking whom said I need to forward that email to *** and *** and use my ID number in the subject. Which I did and it been now more then a week and still no response. The only response I got to date was the email below, which just confirms that they received my email.

Dear Client

Thank you for your e-mail. Our specialist Private Assist consultants will attend to your request.

For urgent queries, please note the following contact details for immediate assistance:

For lost or ****** cards, please contact Stop Card on ***or +***0 for international callers

For a direct telephone service, contact us on ***or +***1 for international callers Regards Private Assist Team