Absa Private Banking - Poor, inefficient and frustrating

There is nothing private, premium nor efficient about the Absa Private Banking. Typical of all bait-and-switch business, they tell you all you need to hear during the acquisition process. However, once you sign on the dotted line, then you see their true colors. Have been trying to close my accounts with them. Took 2 months to close the cheque account. and three months later, the Credit card is still active. Proof of payment was sent on 02 October 2019, but to this day still nothing. Zero communication. Called again today, 21 October, only to be asked to send the proof of payment. After explaining that it was sent, then asked to check if money left my bank.

All a frustrating process to keep you ensalved while they charge interest and banking fees. The mentality of enslaving your customer must fall. Where is the ethical business practices