ABSA private banking, poor communication, worse service

When lockdown took place i requested a payment relief on my loan account for 3 months with my private banker. All was approved and the agreement was that i would pick up after 3 months and carry on paying my loan amount and extend my contract for 3 months longer so my monthly payment is not affected. 1st month of lockdown they take my loan amount off my account, i call my private banker who apologises and reverse the amount...great! 2nd month of lockdown double my loan amount comes off my account, i ask my private banker what is going on, he assures me that he has sorted it out and reverses the amount. I receive an sms 21 July to say my account is in arrears and triple the loan amount will be deducted 26 July. I call the helpdesk as suggested by my private banker, they inform me that the payment relief was never loaded on the system and that triple my loan amount will be deducted 26 July from my account. As a private banking client with a no of active accounts with ABSA i find this level of ineptitude not only frustrating but embarrassing for such a large institution. ABSA i don't have time to do your job, please can someone sort this out end of business today.