ABSA PRIVATE BANKING - NOT WORTH IT!

As a lifelong client of ABSA and for many years a Private Banking client I am very dissapointed with private banking services which is not cheap and I rarely request for assistance, but the time you need them there is zero commitment. I am working/living abroad (Zambia), my Debit Card expired, I was requesting since end of August (+/-4 weeks in advance) on my options to get a new debit card to me on time. Have used their so called Private Assist online as well as privatebanking emails not less than 3 requests and a couple of follow ups. ABSA can't courier Debit cards to me, but Credit cards they do. Not even at a cost and so it have to be collected in branch. Long story short, Debit card cancelled, managed to find someone that can collect my card on my behalf, but the person will be 30mins late due to flight. ABSA PRIVATE BANKING can't arrange for someone to just wait 30mins later than their closing time 15h30 to hand my card over at their OR TAMBO branch. They will rather lose me as a client, expect me to still pay monthly fees on this account but can't use my card until I am going to SA in 3-4 months instead of sacrficing 30mins of their time. I will close my accounts in due course!