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Neil S

1 reviews | Active since Mar 2010

07 Oct 2021, 20:07

ABSA private banking is a ****

I'm a private banking client. For the last few days my Private banker has been MIA with no indication of when he'll be back. This is fine I guess, everyone deserves a break. I phoned the private banking phone line, after being in hold for 30mins+ the line died. I phoned again and spoke to a consultant who put me through to the virtual bankers, again, 30mins on hold with no answer. So I hung up and rather sent a mail to the private banking email address outlining my needs and requested a call back, nothing has happens since. I'm paying a premium for literally no service. This not my first atrocious experience with ABSA's private banking "service", it's not even my second or third. I must be a sucker for punishment.

If there are any Fnb private bankers reading this, please give me a call.

0
Replies (5)
Absa
Absa's reply08 Oct 2021, 12:00
Official
Dear Neil Smit Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours.  The reference number for your complaint is C-***5. Kind regards,Rezona Louw Group Customer Care
NS
Neil S's update18 Oct 2021, 16:59
Reviewer Update
So ABSA responded, I was contacted by a virtual private banker, nice lady, able to service my requests.

BUT my complaint remains perfectly valid. My appointed private banker has disappeared like a **** in a tornado, with no indication when or if he will be back. I'm left asking myself, what am I paying this premium for? This is suppose to be a service to make banking a breeze for high net individuals. At this point I am paying a premium to make banking a ball ache.
Absa
Absa's reply19 Oct 2021, 10:49
Official
Dear Neil Smit
 
Thank you for your posting.

Please refer to our email sent to your personal email address.

Kind regards,Rezona Louw Group Customer Care 
NS
Neil S's update19 Oct 2021, 10:56
Reviewer Update
Dear Rezona

Thank you for your response.

Please note that the email sent to my personal email address does not solve my problem.

Kind regards,
Neil
Borderline-Ex Private Banking Client
Absa
Absa's reply19 Oct 2021, 13:26
Official
Dear Neil Smit
 
Thank you for your posting.

We are still busy with the investigation on your matter and will provide you with feedback once our investigation is concluded.

Kind regards,Rezona Louw Group Customer Care