ABSA Private Banking Ignores Customers

ABSA Private Banking Stellenbosch has some of the worst service I have ever experienced point blank period. It is almost impossible to even get hold of anybody to assist you nevermind your own private banker.

I joined ABSA private banking over a year ago and at some point this year, my private banker was re-assigned without any notice. I have had the most awful experience with my new banker being almost impossible to contact, not arriving for meetings and private assist just ignoring my queries.

The communication has been abysmal and it has been near impossible to get into contact.

I currently have an open and active account with FNB private that handles the majority of my accounts and the process to talk with my private banker is never difficult.

What I have tried from my end: - 30 August 2021 - emailed banker requesting a meeting / call - 2 September 2021 - emailed private assist requesting assistance in this matter - 11 September 2021 - banker finally contacted me via email in the above thread - 14 September 2021 - emailed within the thread to request a meeting the following day with no reply - 15 November 2021 - emailed again requesting a meeting, confirmed a meeting for 16 Nov 11:30 - 16 November 2021 - emailed at meeting time querying for meeting invite link - 16 November 2021 - Waited 45 mins and then called with no response - 16 November 2021 - Emailed private assist formally requesting to transfer to a new banker - 16 November 2021 - About 2 hours after meeting time, my banker called me back trying to blame me when he had specified the meeting time - 25 November 2021 - I followed up again with private assist about my request. Still no response.

Honestly there is no reason to bother with ABSA private as they just charge you a higher monthly fee and ignore you. I would personally recommend FNB as they have lower bank account fees and actually help you with your accounts.