ABSA "PRIVATE BANKING" DOES NOT EXIST
For the past two weeks I have been attempting to contact ABSA with a view to securing an emergency loan. Spoke to call centre. Nobody called me back. In one year I have been through 4 "private bankers", Carol, Faagir, Charles and now apparently someone called Robyn who seems not to have a cellphone. Why is this so difficult? ABSA could not load the banking profile on my Apple Mac so I have battled for over a year with the APP. Seems like "private banking" is just a way to skim money - there is NO service and I am FURIOUS! The telephone at the branch (Claremont in Cape Town is NEVER answered either)
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Absa's replyOfficial
17 Dec 2021, 14:32Dear Customer Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***6. Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply17 Dec 2021, 14:32
Official
Dear Customer Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***6. Kind regards,Rezona Louw Group Customer Care
Best regards,