ABSA PRIVATE BANKING DELAYING TO CHANGE MY DEBIT ORDER DATE AND SENDING ME FROM PILLAR TO POST

I am just so disappointed with ABSA Private banking. I bank with Absa Private Banking. On the 16th of August, I requested my debit order date to be changed. To this day the date has not been changed. No explanation has been given for the delays. The unfortunate thing is I cant call the call center or Absa Private Assist to help me. This is because, when you call they say talk to your banker. I go to the banker, I am told that we have to wait. This is so bad and I am frustrated by the back and fourth. This should have been very easy to make the changes. But now I have to wait a whole year!!!!!!!!! My latest ref number is C-***2.