ABSA Private Banking

Our initial experience was wonderful, professional & convenient until our banker left for another bank (go figure). This soon changed..

Never in my life have I ever experienced this kind of service. I'm better off leaving my money under the mattress and to appoint a rock as my new banking consultant - I'm sure if I keep on trying, the rock would've at least responded after 6 months. ABSA changed our banker 3 times during the last 6 months (we weren't even notified), 20+ emails without any response, empty promises from 2 responded emails and mass confusion all around. We've also been trying to cancel our Building insurance for the past 2 years as we are insured with Discovery and still paying a monthly fee with interest to ABSA, but hey.. who cares?

I'm offering you one last chance to respond and to redeem yourself as my patience is growing thin. We will be moving our portfolio to another bank if this situation is not properly explained and rectified. You may not be threatened by this statement as we are not millionaires, but good client service (especially the ones you pay for every month) does not discriminate.

Best of luck to any person moving to ABSA